Terms of
Service.

Agreement

By using any product or service provided by Skypomedia ("we," "us," "our"), you agree to these Terms of Service. If you do not agree, do not use our services. These terms apply to all clients, users, and visitors.

Services Provided

Skypomedia provides AI automation tools for local service businesses, including but not limited to:

• Automated SMS review request systems
• AI website chatbots and lead capture tools
• Custom workflow automations

The specific scope of services for each client is defined in a separate agreement or proposal.

Client Responsibilities

As a client, you agree to:

• Provide accurate business and customer information
• Obtain proper consent from your customers before entering their contact information into our systems
• Comply with all applicable laws, including the Telephone Consumer Protection Act (TCPA) and CAN-SPAM Act
• Use our services only for lawful, legitimate business purposes
• Not use our systems to send unsolicited, deceptive, or illegal messages

SMS Messaging Compliance

Clients using our SMS review request product are solely responsible for ensuring that end customers have consented to receive text messages. Skypomedia provides the technical infrastructure — compliance with TCPA and carrier regulations is the client's responsibility. By using our SMS product, you represent that you have obtained appropriate consent from each recipient.

Payment

Payment terms are agreed upon individually for each client engagement. Setup fees are due before work begins. Monthly retainer fees are due on the first of each month. All fees are non-refundable unless otherwise agreed in writing.

Intellectual Property

All custom code, automation workflows, and systems built by Skypomedia for a client become that client's property upon receipt of full payment. Skypomedia retains the right to use general methodologies and non-client-specific know-how for other engagements.

Limitation of Liability

Skypomedia is not liable for any indirect, incidental, or consequential damages arising from use of our services. This includes, but is not limited to, lost revenue, carrier delivery failures, third-party service outages (Twilio, Supabase, etc.), or actions taken by end customers in response to messages sent through our system. Our total liability for any claim shall not exceed the amount paid by the client in the 30 days prior to the claim.

Termination

Either party may terminate a service agreement with 30 days written notice. Skypomedia reserves the right to immediately terminate access if a client is found to be in violation of these terms, particularly regarding messaging compliance.

Governing Law

These terms are governed by the laws of the Commonwealth of Massachusetts. Any disputes shall be resolved in the courts of Essex County, Massachusetts.

Changes to These Terms

We may update these terms from time to time. Continued use of our services after changes are posted constitutes acceptance of the updated terms. Material changes will be communicated directly to active clients.

Contact

Questions about these terms? Email us: skypomedia@gmail.com